Behavioral health technology companies are innovating solutions left and right to address the supply and demand issues prevalent in our industry. One unique solution that has surfaced is VoiceAI. VoiceAI saves time for clinicians by passively generating data and identifying best practices during sessions.

VoiceAI saves time for clinicians by passively generating data and identifying best practices during sessions.

By minimizing the administrative work that mental health clinicians have to do, VoiceAI is creating more availability dedicated to actually providing care. The reported data can be transformative to individuals, providers, and companies. 

Alon Joffe, CEO of Eleos Health, provided some further insights on VoiceAI capabilities and its impact below.

Eleos provides modern VoiceAI capabilities and helps clinicians and care teams provide access to more personalized care. Why is now the time for this sort of innovation?

The behavioral health field is struggling to keep up with the surge in demand for services. We need four times the number of clinicians that we have today just to keep up with individuals requesting care. The workforce shortage puts extreme pressure on clinicians creating large caseloads and a high administrative burden. Clinicians do not get into the field to do paperwork, they get into the field to help individuals. 

There has not been a solution until this point, mainly because no one has ever built modern tools dedicated to clinicians in behavioral health. In our space, a big part of the treatment is the conversation. With the advances in voice and natural language processing (NLP) in the last five years, these technologies are approaching human levels of accuracy of 95%. Coupled with our ability to identify the information to make sure it’s HIPAA compliant, safe, and secure — we believe it is time to leverage those conversations to make a difference.

Eleos believes the advances in these technologies will allow clinicians to focus more on care delivery and less on operations. This is why Eleos Health is about to introduce a new category to the market. 

This new category will empower clinicians to focus on what matters most while optimizing the workflow by offering insights into sessions while assisting with operations all the way from documentation to reimbursement. Stay tuned.

There has been a lot of talk about value-based care and demonstrating outcomes and performance in our space lately. That can be hard to execute manually, though. How does Eleos automate and enable value-based care in behavioral health?

The synchronization of medical, behavioral health, and social determinants of health (SDoH) data is considered the holy grail to drive outcomes for the whole person. Behavioral health comorbidities with physical health conditions are a key driver for the total rising costs of care (2-6x on a per member per month basis) and are often linked to other socio-economic and SDoH issues.

 By running in the background of calls/meetings/sessions, Eleos Health allows providers to generate performance data right from the conversation passively. The data is then used to provide insights on the use of evidence-based practices. At the same time, it automates the collection of consumer-reported outcomes providing the basis for measurement-based care. Together these give clinicians actionable insights to help individuals get better, faster.

To get at the heart of value-based care, Eleos Health’s use of unstructured data points provides a unique solution to integrate medical, behavioral health, and SDoH domains by closing gaps in care, identifying best practices and infusing them back into the clinical workflow, managing care longitudinally, increasing consumer satisfaction, and lowering medical loss ratio – all while improving outcomes.

Your technology analyzes hundreds of data parameters with each therapy session, what can clinicians and management teams do with that information?

For clients, we can improve treatment outcomes. When using the Eleos Health platform, depression symptoms, as measured by the PHQ-9, as well as other symptoms such as anxiety and more, have decreased faster compared to treatment as usual (48% throughout treatment compared to care as usual settings, where depression symptoms decrease 30-35% throughout treatment).

One of the main benefits for clinicians is a 35-40% reduction in documentation time. Eleos writes a base note for the clinician based on data collected in the session. Eleos Health can also automate manual EHR clicks and, for one clinic, reduce manual click time by 90% for group sessions.

For compliance staff, Eleos Health identifies compliance risks and helps avoid clawbacks.  Unlike a human, Eleos Health’s artificial intelligence reviews every note generated for billing for red flags such as mismatched CPT codes, generic or copied notes, and wrong session duration times. In an analysis of 5,000 notes at a large telehealth company, Eleos Health was able to identify 95% of improper documentation, identifying over $70,000 in potential clawbacks.